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Refund and Exchange Policy

Order Processing and Shipping

 

All Haanta purchases are considered final, except otherwise stated.

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Orders take about 5-7 days for processing, except custom made orders. For custom made orders, the order processing time will be communicated to you via email. Once your order has finished processing, we will ship your item and a tracking number will be emailed to you. Delivery times vary by location, typically ranging from 10-14 working days. If you don’t receive your order within the estimated time, please contact us at hello@haanta.com.

 

Please be aware that the delivery date is an estimate and may be affected by factors beyond our control, such as customs clearance and weather delays. Haanta is not responsible for additional taxes or duties imposed by customs. For any delivery time inquiries, contact us at hello@haanta.com

 

Refund

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At Haanta, we strive to provide a seamless and enjoyable shopping experience. As a startup, we've designed our refund and exchange policy to balance customer satisfaction with the sustainable growth of our platform. Please read the following policy carefully.

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Important Pre-Purchase Considerations:

 

  • We encourage you to review all product descriptions and customer reviews before making a purchase to ensure you are satisfied with your selection.

  • Please contact our customer support team with any questions before placing your order. We are happy to provide additional information or clarification.

 

Refunds via Store Credit:

 

We offer refunds in the form of store credit for eligible items returned within 7 days of delivery, or items cancelled within 8 hours of placing an order. This allows you to explore our wide range of products and find something you truly love. We do not offer refunds to the original method of payment at this time. 

 

Eligible Items:

 

Items purchased on the Haanta platform are eligible for store credit refunds, provided they meet the conditions outlined below.

 

  • Items have been identified as defective.

  • Items must be returned in their original, unused condition and in their original packaging.

  • Items must be returned within 7 days of the delivery date.

  • You must provide proof of purchase (order number).

 

Exceptions: The following items are not eligible for returns or store credit:

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  • Items marked as final sale items, gift cards, undergarments (e.g., lingerie, swimwear), or items marked as “non-exchangeable” on the product listing.

  • Personalized or custom-made products, unless the defect or error is directly attributable to the vendor's failure to adhere to the customer's specifications. 

  • Items without tags or those showing signs of wear (e.g., stains, odors).

  • Products that have been used, altered, or damaged by the customer, except in cases of inherent manufacturing defects. 

  • Products that have been damaged due to improper handling or storage by the customer. 

  • Products that are subject to ordinary wear and tear. 

  • Any other item noted as not being supported for return on the product page.

 

Defective or Damaged Items:

 

  • If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery.

  • We will assess the situation and provide you with instructions for returning the item.

  • If the item is confirmed to be defective or damaged, we will issue store credit or, at our discretion, a replacement.

 

How to Initiate a Return:

 

1.  Contact Customer Support: Email our customer support team at hello@haanta.com with your order number and the reason for your return.

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2.  Receive Instructions: Our team will provide you with instructions on how to return the item.

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3.  Ship the Item: Carefully package the item and ship it to the address provided by our customer support team.

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4.  Receive Store Credit: Once we receive and inspect the returned item, we will issue you store credit.

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Quality Check for Returns:

  1. When a return item arrives at our warehouse, we will inspect it to ensure it is return-eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund in form of a store credit. If our inspections find that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund.

If the return item is rejected, we will dispose the item if you already consent or send the item back to you at the same address that was specified in the original order if you already paid its return shipping fee, or agreed Haanta should deduct from your store credit if you have one. Currently, the return fee for sending the rejected-return item to you is $20, and we have the right to reserve the right to adjust this fee.

  1. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.

 

  1. For products that are returned in accordance with this Return Policy and pass our quality checks, refunds will be processed within 7 days after we receive your return package.

 

Store Credit Details:

 

  • Store credit is valid for use on any item available on the Haanta platform.

  • Store credit has no expiration date.

  • Store credit is non-transferable.

  • Store credit must be used in full at one purchase (no partial use)

 

Return Shipping Costs:

 

You are responsible for the return shipping costs.

 

Exchanges:

 

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for store credit and then place a new order for the desired item.

 

Fraud Prevention:

 

Haanta reserves the right to refuse returns or refunds if we suspect fraudulent activity. We may request additional information to verify your identity and purchase. Any attempt to defraud Haanta will be reported to the appropriate authorities.

 

Policy Modification:

 

Haanta is committed to continuous improvement. As our business grows and we gather customer feedback, we will regularly review and revise our policies, including this refund and exchange policy. We intend to expand refund options, potentially including refunds to the original payment method, and other areas based on customer feedback and business growth. Any changes will be posted on this page.

 

Contact Us:


If you have any questions or concerns about our shipping, refund and exchange policy, please contact our customer support team at hello@haanta.com

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